RECOGNITION

Awards & Certification

2019

Service Hero — Best Customer Service, 8th Time

Service Hero

Mais Alghanim has succeeded in being the number one restaurant with the best customer service for the eighth time, following a 2019 poll conducted by Service Hero, the first performance index in Kuwait.

2018

Kuwait Prize — Excellence in Call Center

Kuwait Prize for Public Relations and Customer Service

Awarded at the annual ceremony organized under the patronage of His Highness the Amir Sheikh Sabah Al-Ahmad Al-Jaber Al-Sabah.

2018

Kuwait Prize — Excellence in Social Media

Kuwait Prize for Public Relations and Customer Service

Recognizing excellence across Mais Alghanim social media accounts at the 2018 ceremony.

2019-2020

TripAdvisor Certificate of Excellence & Travelers Choice

TripAdvisor

Given only to establishments that consistently achieve outstanding traveler reviews. Extended with the Travelers Choice award in 2020.

Food Safety

ISO & HACCP Certified

Mais Alghanim maintains ISO 22000 and HACCP certification across all kitchens, reflecting an unwavering commitment to food safety at every stage of preparation.

ISO 22000 Certified — TÜV Nord
HACCP Certified — TÜV Nord
TripAdvisor Certificate of Excellence
Service Hero #1